Privacy policy

1. Controller

The controller responsible for data processing on this website is PAN21.com International LLC, 7533 South Center View CT, STE R, West Jordan, UT 84084, USA, represented by Harald Linhart. Email: dsgvo@pan21.com, phone: +49 30 5684450-0.

2. Hosting

This website is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. When you visit the website, Vercel processes technically necessary data such as your IP address, date and time, the page requested, the referrer and browser information (server log files) in order to deliver the website and protect it against misuse. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in secure and stable operation). We have concluded a data processing agreement with Vercel; transfers of data to the USA are based on the EU Standard Contractual Clauses.

3. Cookies

This website does not set any cookies for analytics or advertising purposes. Your selected language is stored in your browser's local storage so that it is kept for your next visit.

4. Contact form and email

If you write to us via the contact form or by email, we process the information you provide (e.g. name, email address, country or legal form, message) in order to answer your enquiry. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a contract, otherwise Art. 6(1)(f) GDPR. The data is deleted as soon as it is no longer needed and no statutory retention obligations apply. Messages from the contact form are sent via our own mail server.

5. Newsletter

We use beehiiv (Beehiiv Inc., USA) for our newsletter. When you subscribe, your email address and sign-up data are stored by beehiiv. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time via the unsubscribe link.

6. AI chat and voice call

The AI chat or voice call in the support window is only loaded when you actively start it. Your input or voice is then transmitted to the provider in order to conduct the conversation. The button of the virtual secretary "Anna" is loaded from telefonassistent.pro when the page is opened, which transmits your IP address to that server; a conversation only starts when you actively open it. The legal basis is Art. 6(1)(b) or (f) GDPR.

7. WhatsApp

The WhatsApp button is a simple link. WhatsApp (WhatsApp Ireland Limited) is only opened when you click it; WhatsApp's privacy policy applies to any further communication.

8. Visitor counting with PAN21counter

We count page views with our own visitor counter PAN21counter (pan21counter.de). It does not set cookies and does not create user profiles. When a page is requested, a truncated hash value that changes daily is derived from the IP address to avoid counting the same visitor more than once per day; the IP address itself is not stored. Individual page views are deleted after three days; after that, only aggregated daily totals remain. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in simple reach measurement).

9. Fonts

The fonts on this website are loaded locally from our own server. No connection is made to servers of Google or other font providers.

10. Embedded content

This website embeds content from other servers: product images from shop.pan21.com, the company-purchase widget from firmenkauf.org, trust badges from spam-abwehr.de, site-ok.de, pagespeed-plus.de, dsgvo-checken.de, bfsg-checken.de and email-checken.de, and directory banners from ffa-links.de, swiss-quality.de and german-quality.net. When this content is loaded, your IP address is necessarily transmitted to the respective server. The legal basis is Art. 6(1)(f) GDPR.

11. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on Art. 6(1)(f) GDPR (Art. 21). You can withdraw any consent you have given at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority. Please send your requests to dsgvo@pan21.com.

Status: October 2026